Making Sure No One Goes Without Care

Lack of access to basic health-care is a serious issue for some in our community. Palomar Health is committed to providing financial assistance to persons who have health-care needs and are uninsured, underinsured, ineligible for a government program or are otherwise unable to pay for medically necessary care based on their individual financial situations. Consistent with its mission to heal, comfort and promote health in the communities we serve, Palomar Health strives to ensure that the financial capacity of people who need health care services does not prevent them from seeking or receiving care.

As a reflection of our commitment to the community, Palomar Health provided unreimbursed medical services including uncompensated care for patients who were unable to pay for services and the unreimbursed costs of public programs such as Medi-Cal, Medicare, San Diego County Indigent Medical Services (CMS) and the Low Income Health Program (LIHP).

Financial Relief

In early 2013, Jerry Smith* was referred to Palomar Health’s patient financial services department. Mr. Smith had been in and out of Palomar Health’s facilities 4-5 times a month, preventing him from working, struggling to pay his medical bills.

“Jerry had been unable to work for the past year due to health issues … His elderly mother, Mrs. Smith, who handled all his finances as well as her own, was strained and worried when I spoke with her about her son’s medical bills.”

”After talking and working with the two of them, we were able to successfully approve Jerry for 100 percent charity care alleviating the stress regarding medical debt to both Jerry and his mother. I am still in contact with Mrs. Smith on a weekly basis and am happy to report that they are now able to focus on Jerry’s recovery. This situation is the kind that makes me truly proud to work at Palomar Health.”

Sonya M. Vazquez
Fair Pricing Specialist, Palomar Health

*name changed for patient’s privacy