Tech Talk: Connecting Patients and Families Across the Miles

Palomar Health’s new avatar robots, appropriate named Nuture, Heal and Smile, are connecting patients with family members across the country and even around the world.

These petite robots were developed by VGo Communications. VGo technology enables you to connect across the miles to see, hear, talk and interact with a patient at Palomar Medical Center Escondido, Palomar Medical Center Poway or Villa Pomerado Convalescent Care Center. Palomar Health is the first hospital system in the region to implement a pilot study of the robots with a goal of improving patient well-being and enhancing recovery.

Palomar Health anticipates that it will be easy for families to direct one of the robots from their own computer. Using an avatar will require downloading software and following the directions. After connecting, you will be in command of the robot and can direct its movements in the patient room, patient visiting areas or patient care areas, such as rehabilitation.