Stephanie Baker, RN, MBA, CEN - Chief Operations Officer

Stephanie Baker, RN, MBA, CEN, is a seasoned healthcare executive with 30+ years of experience in clinical nursing, administration, and management in the areas of emergency, trauma, flight, critical care medicine and support services.

As CAO for Palomar Health, Ms. Baker oversees Support and Outpatient Services, Patient Experience, Patient Throughput, Continuum of Care, and Population Health.

Prior to joining Palomar Health, Ms. Baker was an executive leader with Studer Group/Huron Consulting Group for 16 years working with hundreds of healthcare organizations to improve patient experience, employee and provider engagement, leadership development, strategic planning and operational efficiency. She has received of a number of prestigious awards, most notably the Studer Group “Flame” award, the company’s highest honor.

Some of Stephanie’s signature engagement results include:

  • Improving physician engagement and patient perception of care from the bottom to top quartile in 18 months at a national physician medical group
  • Increasing patient experience from the 24th percentile to the 93rd percentile and employee engagement from the 32nd percentile to the 89th percentile in 24 months at a six-hospital system that included 135 medical practices
  • Increasing HCAHPS patient perception of care from bottom quartile to top quartile over 24 months at a 38 hospital system
  • Reducing emergency department Left Without Being Seen (LWBS) rates from 4.9% to 1.7% in 18 months at a six-hospital system

Stephanie is familiar with Palomar Health and San Diego, having worked as a clinical coordinator in the Emergency Department at PMC Escondido from 1996-1998, and as a charge nurse at Scripps Mercy Hospital prior to that.

Baker received her Bachelor of Science in Nursing from San Diego State University and a Master’s in Business Administration from University of Phoenix. She is a Certified Diversity Professional (CDP) through Cornell University, and a Certified Emergency Nurse (CEN) through the Emergency Nurses Association.

Learn more about our Board of DirectorsExecutive Management Team, and our recent Awards.

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