Palomar Health and Mayo Clinic: Sharing Best Practices


Mayo Clinic and Palomar Health Team in Light Blue Surgical ScrubsWhen the renowned Mayo Clinic and Palomar Medical Center teams get together to share expertise and best practices, the result is a win-win for the healthcare givers and patients alike.

Palomar Health was the first hospital in California to be a member of the Mayo Clinic Care Network, a collaboration committed to improving the delivery of healthcare to patients. Palomar Health physicians consult with Mayo Clinic physicians on challenging cases and utilize Mayo’s tools and resources to enhance patient care.

Right: The Mayo Clinic and Palomar Health Teams - Kristi Moutard, Dirk Yanong (Mayo Clinic), Danielle McCarthy, Mariaelena Murphy (Mayo Clinic), Susana Shephard (Mayo Clinic,) Leila Shams, Christine Ryan

A team from the Mayo Clinic hospital in Phoenix donned their surgical scrubs as they do at work every day—but on this recent day in July they were on a mission to tour Palomar Medical Center’s perioperative areas that are the heart of the hospital, just as a team of Palomar Health perioperative nurses did in April when they toured Mayo’s Phoenix hospital.

“It was a great opportunity be able to go to Mayo Clinic‘s Arizona hospital and see their facility,” said Christine Ryan, RN, manager of the operating room/sterile processing department at Palomar Medical Center. “We were able to see what they’re doing, their challenges and barriers, as well as what’s working well for them. Palomar Health team has implemented some of those best practices here.“ 

 “The Mayo Clinic Care Network is a unique relationship for Palomar Health to explore and utilize the best practices and expertise of Mayo Clinic,” said Leila Shams strategy manager at Palomar Health. “Through this relationship, our perioperative staff was able to define, measure and impact their patient care processes, work flows, and staff engagement by using the tools they viewed on-site at the Mayo Clinic hospital in Phoenix.”

The Mayo Clinic team also had a great experience at Palomar Medical Center, seeing first-hand the layout of the perioperative areas, sterilization procedures, and all of the functions that go into delivering high-quality surgical outcomes.

“It’s always an education to go in and see workflows and designs and layouts at different institutions–then we can exchange ideas on what works best and everybody benefits from that,” said Mariaelena Murphy, RN, surgical services nurse administrator at the Mayo Clinic hospital in Phoenix.

“Through the Mayo Clinic Care Network we are creating clinically meaningful relationships with high-quality organizations like Palomar Health’” says Susana Shephard, provider relations manager at Mayo’s Scottsdale clinic. “We’re able to share our knowledge through products and services offered to our care network members. Today we’ve had the opportunity to visit Palomar Health with our Mayo perioperative team and by sharing best practices help reach our ultimate goal of improving patient care while keeping patients close to home.”

Nothing builds relationships and partnerships between the two healthcare organizations like face-to-face exchanges of expertise and collegiality.

“By bringing the staffs together with an on-site, both in Arizona and San Diego, the two teams learned together, shared common challenges, and explored ways for both groups to be successful,” said Shams. “This project shows the power of shared learning along with amazing people and teamwork with the common goal to put patients first.”

About the Mayo Clinic Care Network
The Mayo Clinic in Rochester, Minnesota, has been ranked by U.S. News & World Report as the number one hospital in the nation. The Mayo Clinic Care Network was created for organizations that share a common philosophy, commitment and mission to improve the delivery of health care through high-quality, data-driven and evidence-based medical care.

The network offers formal collaboration, knowledge-advancing tools and practice-improvement consultation to forge close connections with like-minded organizations. Members also receive access to Mayo Clinic research, practice models and clinical trials to efficiently stay current on the ever-evolving science of health care delivery.

Through this collaboration, Palomar Health providers have access to the latest Mayo Clinic expertise and electronic tools and services to help care for their patients and improve the health of their communities. It provides peace of mind for both patients and providers.

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