Notice to Palomar Health Patients Regarding Unauthorized Access of Patient Health Information (Click here for Spanish version

Palomar Health is committed to protecting the confidentiality and security of our patients’ information and we regret to inform you of an incident involving some of that information. Sometime between February 10, 2016 and May 7, 2017, some electronic health records were accessed by a former Palomar Health employee for reasons unrelated to medical care.
We immediately began a thorough investigation, which concluded in December 2017. The investigation determined the following types of protected health information may have been viewed: medical record information including first and last name, date of birth, gender, medical record number, diagnosis/reason for visit, Palomar treatment location, medications, and allergies.

This incident affected only a small percentage of all Palomar Health patients, and we do not have any reason to believe that any personal or medical information has been compromised, transferred, or viewed outside of the Palomar Health electronic medical record system.  In addition, we have confirmed that no credit card information, financial information, or social security number was accessed.  We will begin sending notification letters to affected patients on January 12, 2018.

Should you have any questions about this matter, please call this toll free number (855) 553-3089 Monday-Saturday 6 a.m. to 6 p.m. Pacific Standard Time, excluding national holidays.

We deeply regret any inconvenience this may cause our patients. To prevent future incidents of this nature, increased audits of access to health records are being implemented and additional awareness/ training has been and continues to be provided to all employees to ensure patient privacy procedures are strictly followed.