Surgical/Family Waiting Room

  • Greets patients, family members and others arriving in the surgery or family waiting area introducing yourself as volunteer (name).
  • Explains in general terms what is expected.
  • Asks for general contact information to be shared with the nurse liaison and staff.
  • Uses the schedule to record phone numbers, contact information, and the room number the patient is assigned to.
  • Call the appropriate department and announces the patient’s check-in.
  • Escorts the patient and family members to appropriate department when directed to do so by the nurse.
  • Explain to the family members how they can track the progress of the patient through the entire process utilizing the tracking board.
  • Communicates information with the RN liaison and utilizes her for specific questions regarding visitation of patient’s pre and post op, room assignments, plus more.
  • Presents a caring and professional attitude to everyone including vendors, physicians, drivers, and anyone who comes to you for assistance.
  • Possess the maturity and interpersonal skills to cordially interact with patients, staff, volunteers and other customers of Palomar Medical Center.
  • Excellent communication skills for customer service and phone answering.
  • Be able to sit for moderate periods as well as walk the hallways and lobby areas without difficulty.
  • Volunteers must be flexible and possess problem-solving skills as well as be able to handle stressful situations.
  • Volunteers must maintain patient confidentiality at all times.
  • Palomar Medical Center Escondido (Surgical Waiting Room)
  • Palomar Medical Center Poway (Family Waiting Room)